Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, and organization details
• Connection Data: Network connection details, router configurations, and diagnostic data for Circuit Breaker
• Voice Recordings: Audio recordings from Site Scribe for voice-to-ticket transcription
• Communication Data: Messages, support requests, and feedback you send to us
• Profile Information: Preferences, settings, and audit history

1.2 Cookies and Tracking Technologies

We use the following cookies:

Essential Cookies (Required):

• Authentication tokens (keep you logged in)
• Session management
• Security features

Analytics Cookies (Optional):

• PostHog (product analytics, session replay, feature flags)
• Google Analytics (anonymized IP)
• Page views and user flow analysis

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features.

1.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and click patterns
• Device Information: IP address, browser type, device type, operating system

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide voice-to-ticket transcription, connectivity diagnostics, compliance auditing, and related services
• Account Management: To create and manage your account and provide customer support
• Service Improvement: To analyze usage patterns, improve our AI agents, and enhance user experience
• Communication: To send you service updates, alerts, and respond to your inquiries
• Legal Compliance: To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Supabase: For secure cloud database hosting and user authentication
• OpenRouter / AI Providers: For AI-powered transcription and root cause analysis
• PostHog: For product analytics, usage insights, and service improvement
• Hosting Providers: For cloud infrastructure and data storage

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

3.3 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Infrastructure: Hosted on secure, compliant cloud platforms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

• Access and Correction: You can access and update your account information through your dashboard settings.
• Data Deletion: You may request deletion of your account and associated data by contacting us at privacy@alleyagents.com.
• Cookies and Tracking: You can control cookies through your browser settings.
• California Privacy Rights (CCPA): California residents have additional rights including the right to know, delete, and opt-out of the sale of personal information (we do not sell data).
• EU/UK Privacy Rights (GDPR): EU/UK residents have rights including access, rectification, erasure, and data portability. Contact privacy@alleyagents.com to exercise these rights.

6. Data Retention

We retain different types of data for specific periods. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Alley Agents
Email: privacy@alleyagents.com